Find the best Virtual Call Centre Software
Best virtual call centre software includes servetel, callhippo, exotel, zendesk, cloudtalk, avoxi, myoperator, etc. This software allows you to work from your home or any location.
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List of 20 Best Virtual Call Center Software
Category Champions | 2023
The Virtual Phone System for Super Efficient Teams
CallHippo is a virtual call center software that lets you make more calls at low prices. The software aims to boost agent productivity, automate workflows, get more conversions, and close deals faster with its high-end calling features like power dialer, click-to-dial, smart call routing, live call monitoring, and actionable insights. Read CallHippo Reviews
Starting Price: Starting Price: $20 User/Month
Recent Review
"CallHippo" - Bhavin Naik
Grasshopper is one of the best virtual call center companies for acquiring virtual phone systems for small businesses. It provides the smart communication tools a company needs to sound more professional. The Grasshopper platform is simple to set up and use, which makes it an affordable and effective method for handling customer calls. Learn more about Grasshopper
Starting Price: Starting Price: $29 Per Month
Cloudli is a fully featured Unified Communication Software designed to serve SMEs, Startup, Agencies, Enterprises. Cloudli provides end-to-end solutions designed for Web App. This Unified Communication System offers Dashboard, Chat / Messaging, Multi-User Collaboration, Mobile Access and Audio / Video Conferencing at one place. Read Cloudli Reviews
Starting Price: Starting Price: $25 Per Month
Recent Review
"Cloudli" - Aqib Raza
DialerHQ is a remote call center software that enables businesses to manage their customer calls from anywhere, anytime. The software also helps you manage your personal and business calls by keeping them separate. With its comprehensive features, seamless set-up, and user-friendly app, you will never have to settle for less. Read DialerHQ Reviews
Starting Price: Starting Price: $10 Per Month
Recent Review
"Got rid of 2 extra phones. What a relief." - Ralph K
Category Champions | 2023
Servetel offers virtual call center solutions to help your business connect with your customers more efficiently. Servetel’s cloud communication solutions empower businesses with features like IVR, missed call service, voice broadcasting, number masking, call forwarding, call routing, live call monitoring, real-time reporting, and much more at the best prices. Read Servetel Reviews
Starting Price: Available on Request
Recent Review
"Satisfaction with services." - Vasundhara Tyagi
| Pros | Cons |
|---|---|
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Everything |
Nothing |
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Onboarding |
Whatsapp integration |
Contenders | 2023
Zendesk is one of the best virtual call center companies that offer telephony solutions for small and medium-sized businesses. The software sets your team up for success by enhancing productivity by providing AI to route our tickets to the right agent and automating workflows. Zendesk boosts customer satisfaction by providing support across platforms. Read Zendesk Reviews
Starting Price: Starting Price: $5 Agent/ Month
Recent Review
"Zendesk review" - Lokendra
| Pros | Cons |
|---|---|
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It's fast than other. Low latency |
Creating view option should be enhanced |
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The best thing about Zendesk is that being a cloud platform, its implementation and customization was very fast. It also offers us the possibility of receiving incidents from our clients from a web page or from an email. |
The knowledge base that can be built with the history of the incidents is not the most optimal, I think that at this point there is an opportunity for significant improvement. |
Emergents | 2023
Aircall is one of the most popular virtual call center platforms for integrating phone systems for sales and support teams. Its features, such as real-time modifications, call queueing, ring groups, parallel calls, time-based routing, pause-resume recording, queue call back, etc., enable businesses to carry out their call center features with a breeze. Learn more about Aircall
Starting Price: Starting Price: $30 User/Month/Billed Annually
Category Champions | 2023
Call center software for sales and support teams
Cloudtalk is a robust and flexible virtual contact center software that empowers your teams to be smart about your support. The software leverages advanced features, streamlines operations, and gives you a 360° customer overview anytime to anticipate customer needs. Decrease workload and improve resolution efficiency with its smart IVR and call routing. Read CloudTalk Reviews
Starting Price: Starting Price: $25 User/Month/Billed Annually
| Pros | Cons |
|---|---|
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Well sold to us! The integration into our crm and recording feature. |
Their terms and conditions are awful - really unfair on their customers. Their app is very weak. |
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Easy to use and very user friendly, can start immediately. Sales and support team especially Chia has been very helpful and responsive. |
Talktime charges for Singapore seem to be on higher side compared to other dialer even with preferential pricing. Will be good if can download all the call logs at one go and to sort them according to length of call |
Contenders | 2023
Five9 is a fully-featured virtual call center software program offering an AI-based digital workforce to transform your business by automating routine interactions, transcribing calls and coaching agents, and reducing call time. Elevate your customer and agent experiences and achieve tangible results by empowering your team with this powerful cloud contact center software. Read Five9 Reviews
Starting Price: Available on Request
Recent Review
"Five9" - Allison Papasin
| Pros | Cons |
|---|---|
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Convenience |
Heavy use of data |
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Genesys is a cloud-based virtual call center provider that helps businesses run their customer support operations smoothly. It offers customer self-service, IVR, inbound and outbound calls, and real-time reporting to enhance customer experience. The solution helps deliver faster and smarter support with more personalized experiences. Learn more about Genesys
Starting Price: Available on Request
Dialpad is a virtual call center software that offers a unified communication platform for enhancing customer experience. It is an AI-powered customer intelligence software for teams to talk, message, meet, and support customers. Build better relationships with your customers and improve agent workflows with this feature-packed virtual contact center. Learn more about Dialpad
Starting Price: Starting Price: $20 User/Month
8x8 Virtual Office is a single platform to cater to all your customer communication needs. Its best-known features include an auto-attendant, team chat, video meetings, and AI-powered insights and workflows. The software also offers real-time organization-wide reporting to help you make Learn more about 8x8 Virtual Office
Starting Price: Starting Price: $19.99 User/Month
Talkdesk is the best virtual call center software to help businesses improve customer communication and service. Talkdesk offers omnichannel engagement, enabling companies to talk with customers and prospects on their preferred channels. It also provides workforce management and employee collaboration to extend customer service to enhance the experience. Learn more about Talkdesk
Starting Price: Starting Price: $25 Agent/Month
Category Champions | 2023
RingCentral is a trusted virtual call center provider designed especially for small businesses. It offers integrated and comprehensive solutions for managing customer communications. Its most promising features include an auto-receptionist, IVR, call recording, call monitoring, video meetings, real-time analytics, and more. Moreover, it is affordable, user-friendly, and simple to set up. Read RingCentral Reviews
Starting Price: Starting Price: $19.99 User/Month
Recent Review
"Descent product" - Rahul Deewan
| Pros | Cons |
|---|---|
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Very easy to use and good UI. It takes very less time to get started. Good for meeting. Needs less internet bandwidth. |
The app gets crashed sometimes, all chat messages are not notified, sometimes doesn't allow to connect or join a meeting. |
Emergents | 2023
Call center software for startups and small teams
Freshdesk is one of the best virtual call center phone systems that helps you provide exceptional voice service with fast and easy conversations. The software offers all the features that a call center needs for a smooth call-handling process. It is an intuitive, scalable, flexible, and easy-to-use platform. Learn more about Freshdesk Contact Center (formerly Freshcaller)
Starting Price: Available on Request
Category Champions | 2023
Ameyo is a leading virtual call center software program to manage your contact center with various features to ensure a smooth customer experience. It enables businesses to handle all their inbound, outbound, and blended call center processes easily and flexibly. The software can also easily be integrated with leading CRMs and helpdesk applications. Read Ameyo Contact Center Reviews
Starting Price: Available on Request
Recent Review
"Highly recommended for any organization who dialing daily basics " - Aman Kumar
| Pros | Cons |
|---|---|
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I'm using a lot of things because of my job duties, perfectly integrates with my CRM tools , Reporting daily reports, Real-time to maintain the Service level, updating the dialer for the outbound/inbound Campaign . There is a great part of the reporting and all the required data to manage the service level.Recording can be easily shared with secured method. The best part if i can say we use the ameyo anywhere in the whole world. |
if we can go for improvement section then Screen recording feature is not available . Autocall time not shown when voice is ON , low internet speed connections take so much time to load the page and this might some issues 'HANG-UP" |
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Data rechurn is very easy, and you can increase attempts very easy. |
Real time monitor is best in this and pacing works very good. |
Contenders | 2023
Nextiva is a leading company that provides virtual call center solutions on a unified communication platform. It offers features like cloud PBX, VoIP switchboard, three-way calling, call forwarding, call queueing, unlimited calling, faxing, and texting. The software is scalable and flexible, perfect for businesses of any size or industry. Read Nextiva Reviews
Starting Price: Starting Price: $19.95 Per Month
Recent Review
"My Experience with Nextiva" - Arnie Francisco
| Pros | Cons |
|---|---|
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I like Nextiva because it is very easy to use. It is Cost Effective compared to other VOIP providers and they have a better recording portal. |
The part where you really have to call their Support to assist you in onboarding process. Nothing on their dashboard where you can do it yourself. Nothing in there where you can delete a line and request to adjust an invoice. Everything has to be over the phone. But mind you, they have better customer service dept. Staff are friendly. |
Emergents | 2023
VCC Live is a virtual contact center software that enables your workforce to operate call center operations from anywhere. It automates your call management with skill-based routing, automatic call distribution, and automation IVR. Moreover, you can easily manage your agents with live dashboards, workforce management tools, call monitoring, and more. Learn more about VCC Live
Starting Price: Starting Price: $62.79 Per Month
Category Champions | 2023
Bitrix24 is a virtual call center software that offers high-quality communications services for your business. It simplifies customer communications by bringing them into a single dashboard and lets you easily track customer interactions through CRM integration. Bitrix24 also provides telephony features like renting local numbers, internal extensions, call forwarding, etc. Read Bitrix24 Reviews
Starting Price: Starting Price: Available on Request
Recent Review
"TOP 1 CRM Software- Bitrix 24" - evez
| Pros | Cons |
|---|---|
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The most impressive features of Bitrix 24 are tasks, workgroups and, most importantly, the CRM system. The program is easy to use on computers. This program gives a positive direction to any company. |
A missing feature in Bitrix 24 is the employee tracking section. Business owners need tracking programs to increase their trust in their employees. If the tracking function is added to this program, it will become the number one program in the CRM sector |
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Its long lasting Feature list |
User Interface is quite complicated |
Emergents | 2023
Bright Pattern offers the best virtual call solutions to help businesses provide seamless, personalized, and effortless communications across all voice and digital channels. Its enterprise-class functionality like IVR, video chats, emails, bots, SMS, and other AI voice services. It is flexible and customizable to fit any business size and industry. Learn more about Bright Pattern
Starting Price: Starting Price: $70 Agent/Month