Find the Best Customer Database Software
Best customer database software includes Olark, Zendesk, Really Simple Systems CRM, Hubspot CRM, and insightly CRM. This customer data management software allows for storing data and details about any communication or client you have had business with.
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List of 20 Best Customer Database Software
Olark is the most beautiful and effective live chat software to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Read Olark Reviews
Starting Price: Starting Price: $17 Agent/Month
Recent Review
"Easyness of Olark" - Naveen Pabreja
Category Champions | 2023
Hubspot CRM is one of the most widely used customer data management by companies that are willing to improve their customer management process. This software customer data software offers all data organization and marketing features. Read Hubspot CRM Reviews
Starting Price: Starting Price: $45 Per Month
Recent Review
"HubSpot CRM review" - Val R
| Pros | Cons |
|---|---|
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Easy navigation, Transparency, No hassels in data addition. Remarks added by anyone can be viewed by anybody in a sales heirarchy |
Faced only once con - lead source details had to be entered twice to register, despite adding the same at initial level |
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Automation and integration made easy |
need to fasten their customer response |
Category Champions | 2023
Bitrix24 is a customer database management system that provides powerful tracking and analytics capabilities. It enables you with Collaboration Tools, Reporting/Analytics, Recurring Task Management, Task Board View, To-Do List View, Time Tracking, and Subtasks. Read Bitrix24 Reviews
Starting Price: Starting Price: Available on Request
Recent Review
"TOP 1 CRM Software- Bitrix 24" - evez
| Pros | Cons |
|---|---|
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The most impressive features of Bitrix 24 are tasks, workgroups and, most importantly, the CRM system. The program is easy to use on computers. This program gives a positive direction to any company. |
A missing feature in Bitrix 24 is the employee tracking section. Business owners need tracking programs to increase their trust in their employees. If the tracking function is added to this program, it will become the number one program in the CRM sector |
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Its long lasting Feature list |
User Interface is quite complicated |
Contenders | 2023
Zendesk is a customer data management software designed to help on-desk agents with all customer data. Features of this customer data management system include Call Recording, Call Logging, Call Scripting, Escalation Management, and Queue Management. Read Zendesk Reviews
Starting Price: Starting Price: $5 Agent/ Month
Recent Review
"Zendesk review" - Lokendra
| Pros | Cons |
|---|---|
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It's fast than other. Low latency |
Creating view option should be enhanced |
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The best thing about Zendesk is that being a cloud platform, its implementation and customization was very fast. It also offers us the possibility of receiving incidents from our clients from a web page or from an email. |
The knowledge base that can be built with the history of the incidents is not the most optimal, I think that at this point there is an opportunity for significant improvement. |
Category Champions | 2023
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Flowlu is an easy-to-use all-in-one business management platform for effective team collaboration. Best for: small and medium-sized businesses of creative, consulting, construction, marketing, IT industries. Read Flowlu Reviews
Starting Price: Available on Request
Recent Review
"Powerful Agile project and issue tracker" - Irene Davines
| Pros | Cons |
|---|---|
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I'm so happy that Flowlu constantly upgrade and add new features, especially for the Agile module! Happy to see that your favorite software grows bigger. |
I'd love to see more videos about Agile module on your Youtube channel. Both guidelines and tips&tricks |
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It has all the features that every business need. |
Sometimes the support team responds too slow, but it's ok. |
Emergents | 2023
AgileCRM is a customer database management system that provides a comprehensive range of features to automate your sales, marketing, and service efforts. This customer data software provides Audience Segmentation, Campaign Management, and Event-Based Notifications Read AgileCRM Reviews
Starting Price: Available on Request
Recent Review
"Good CRM Software and best of customer service." - Ruslan Kostikov
Contenders | 2023
Really Simple Systems CRM is a customer database management system that helps you manage and track your sales leads and customers. It offers Document Storage, Marketing Automation Integration, Task Management, Territory Management, and Email Marketing. Read Really Simple CRM Reviews
Starting Price: Starting Price: $25 User/Month
Recent Review
"Great and simple CRM system" - Rachael Stainsby
| Pros | Cons |
|---|---|
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Easy to use and personalise. |
None |
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I have used many CRM's in my time - this one is really quick to use and train new staff to use. Does everything I need to track leads, clients and opportunities. |
None really |
Contenders | 2023
The Next Generation Pharma CRM for Indian Pharmaceutical companies with customer centricity at the core. Trail is India's only Pharma CRM with intelligent capabilities like Smart Tour Plan, Smart CLM, Primary and Secondary Sales automation and truly innovation driven Sales Force Effectiveness & Automation system combined. Read Trail Pharma CRM Reviews
Starting Price: Available on Request
Recent Review
"Nice software which excels business" - V Yuvaraj
| Pros | Cons |
|---|---|
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All in one |
Nill |
High Performer | 2023
CRM Software Solution for All Types of Business
Insightly CRM is a customer data management system that provides powerful yet seamless CRM solutions to companies. It offers features like Marketing Automation Integration, Internal Chat Integration, Calendar/Reminder System, Lead Scoring, and Task Management. Read Insightly CRM Reviews
Starting Price: Available on Request
Recent Review
"A comprehensive CRM solution" - Mir Nayeem Ul Haq
| Pros | Cons |
|---|---|
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There are many things I found impressive about Insightly CRM, but some of the standouts include its ease of use, flexibility, and robust integration capabilities. The platform has helped my team to streamline sales process and better manage customer relationships. It is a great value for the price, and I have been very pleased with the results. |
If I had to nitpick, I would say that the interface could be a bit more user-friendly. There is a lot of functionality packed into the platform, and it can be overwhelming for users or new team members, who are not familiar with CRM software. However, this is a minor issue and does not impact the overall usefulness of the platform. |
Contenders | 2023
Accelo is a cloud-based customer database software that manages all your client work at one place, making business lucrative and effortless. It allows connecting all moving part of your business at one unified platform. Accelo includes Sales, Projects, Service, and Retainers to manage your entire business, from prospect to close and everything in between. Read Accelo Reviews
Starting Price: Starting Price: $39 User / Month (Yearly Plan)
Recent Review
"It is undoubtedly a great software which is able to keep track of our hours and projects in the best possible manner." - Georgina Flores
| Pros | Cons |
|---|---|
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It is a great tool and we would like to recommend it to others. |
We found that the ticket system is not that very good. It sometimes gets lost which proves to be a drawback for this software. |
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If you have Accelo installed in your organization, you need to worry about the productivity as it will help you to take it to another level. The software is highly innovative and comes with an app support. |
The app needs it be little more feature rich |
High Performer | 2023
Creatio is the global supplier of no-code platform for industry workflows automation and CRM. Creatio’s customers enjoy the freedom to own their automation. Freedom is provided through unlimited customization, the ability to build apps without a line of code and a universe of ready-to-use templates and connectors. Read Creatio Reviews
Starting Price: Available on Request
Recent Review
"Good software for customer support" - Viral Virani
Emergents | 2023
Reflect CRM is an affordable customer data management software for companies that are low on operational budget. This platform provides Contact Management, Campaign Management, Quotes & Proposals, and more to improve your relationship with customers. Read Reflect CRM Reviews
Starting Price: Available on Request
Recent Review
"It is very user friendly" - Kiran Panara
Contenders | 2023
Custom Loyalty CRM to Increase Retention Rate
BlueApple Loyalty CRM is a customer data management software used by retail, IT, healthcare, technology, and hospitality companies to improve customer acquisition and retention. This customer data management system offers all the necessary CRM features. Read BlueApple Loyalty CRM Reviews
Starting Price: Available on Request
Recent Review
"All in one CRM with Loyalty" - Shripriya Choubey
| Pros | Cons |
|---|---|
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The Loyalty CRM software that helps grow your sales. It has inbuilt smart features which reduce the manual tasks with automated workflow. Hence, it reduces the time, increase productivity and improves engagement with customers. |
I have an suggestion to add social media channels links like Facebook, Twitter, Instagram, Pinterest & You Tube because at present these have become very trendy. |
Contenders | 2023
Maximizer CRM is the most trusted and widely acclaimed online customer database across the globe. It aids you to successfully build a stronger company and maintain a friendly customer relation. With this customer database software, you can retain more customers, close more sales, supercharge your marketing, and control your costs. Read Maximizer CRM Reviews
Starting Price: Starting Price: $29 User/Month/Billed Monthly
Contenders | 2023
Fusioo is a cloud-based customer data management software that helps SMBs and enterprises manage events, ideas, clients, and projects. This best customer data management software provides Client Portal, Idea Management, Collaboration Tools, and Kanban Board Read Fusioo Reviews
Starting Price: Available on Request
Recent Review
"Fusioo review" - Kairen Bader
| Pros | Cons |
|---|---|
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Ease of use, robust permission system, great flexibility, built-in collaboration options (separate chat on each item), activity logs for everything. |
As a manager of a team of 15 people, I would like to see more options in the activity screens, search, filter etc. |
Category Champions | 2023
Airtable gives you a creative palette of app-like functionality that you can mix and match to create the perfect workflow for your team. It provides the ideal view for the task at hand in the form of a grid, calendar, gallery, and form. It is trusted by more than 30,000 of the world’s leading companies. Read Airtable Reviews
Starting Price: Available on Request
Recent Review
"eased my professional work" - nikhil sachan
| Pros | Cons |
|---|---|
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very precise to use and easy to customize according to your needs. |
customization of date should be more improved as sorting dates some times tough |
Emergents | 2023
Tabidoo is a customer database management software that enables you to effortlessly organize data. It offers various customer data management tools, including Access Controls/Permissions, Collaboration Tools, Reporting/Analytics, No-Code, Web Development, and Software Development. Learn more about Tabidoo
Starting Price: Available on Request
Emergents | 2023
Protect your customer database, put access control, share the data with security and get 360 views of data distribution by using People.ai. It helps you recognize customer engagement opportunities with a minimum of efforts. Learn more about People.ai
Starting Price: Available on Request
Emergents | 2023
With inCust, mass businesses get the wide choice of instruments that help to increase the efficiency of interactions with customers for B2B, B2C, B2B2C, B2G, and B2E businesses. Learn more about inCust
Starting Price: Starting Price: $15 Per Month
Emergents | 2023
If you are looking for a customer data management software to boost your sales, then Cloutos is beyond compare. With this CRM and pipeline software, you can manage all your deals, contacts, and to-dos in one simplified workspace. It allows you to stay on schedule, optimize your work, and maintain a safe and secured communication with members. Learn more about Cloutos
Starting Price: Available on Request
Until 31st Mar 2023
What is Customer Database Software?
Customer database software is a digital solution to store data and details about any contact or customer you have had business with. It tracks payment history, conflict resolution, lead generation, and more.
It is important for organizations to maintain real-time information about their potential and existing customers. Customer Data Management is a technique adopted by companies to collect, measure, analyze and store client information. The main objective of customer data management is to provide speedy and responsive service.
Nowadays there are many sophisticated tools that help in managing customer information. Customer database software automates many simple tasks and gives wide access to reliable information. Client database software for small businesses can help marketers understand exactly what customers are looking for and serve them better. Customer database management systems enable companies to convert real-time data into business intelligence that can facilitate quicker strategic decision-making.
A customer information database in CRM is a corporate must-have asset. Investing in customer database software makes sure that sales representatives can streamline lead management. It allows business firms to attract and retain their loyal customers. Customer data management systems should be integrated across all major departments in the organization such as IT, Sales, Marketing and HR. CRM database software can help to collect valuable feedback from customers about any kind of issue or problem. Suggestions from client feedback can be implemented as this will definitely have a far-reaching positive impact on customer satisfaction.
No matter the industry, customer data management software can improve interaction with clients and provide a consistent holistic experience to customers. It allows organizations to focus on the customer and take extra steps to give them superior performance in every functional field.
Benefits of Customer Database Software
Collecting, organizing, editing, and storing important customer data is a challenging task. As such, organizations need to invest in a high-powered customer information database in CRM to automate simple processes and provide better client service.
Customer database management systems help sales team members identify, understand and assist their clients. This maximizes business revenues and also gives a brand a distinct competitive advantage in the playing field. Here are some instant benefits of customer database software for small businesses:
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Access to Real-Time Data: The more information that a business has about its client base, the better will it be able to provide them with a delightful experience. Client database management tools allow companies to record every interaction with a customer.
This interaction is documented, stored and can be accessed at any later stage to improve the performance of support staff members. Customer database software stores quantifiable data in an organized manner, and makes this vital information available across departments. This results in time-saving, better efficiency and actionable data for better business insights.
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Better Communication With Customers: Organizations need to maintain seamless two-way communication with customers in the current digital era. Client database software automates many simple communication tasks that create several touch-points for customers. Customer data management systems can handle some major communication functions such as email marketing, instant messages, and social media pages updating.
Chatbots and virtual assistants can automate customer conversation and allow clients to resolve routine queries. The best part about most customer data management software is that they are cloud-based, hence team members can make or receive business calls round the clock and are not limited to office premises.
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Greater Customer Satisfaction: It is very important to keep your customers happy and give them an excellent experience. Customer database information in CRM tools helps marketers know more about their valuable clients. It stores all important data such as name, address, demographics, past purchase history and preferences.
Customer database software gives staff members access to real-time up-to-date information about clients so that they can solve their problems proactively. Once customers receive superior service, they remain happy and do not switch to market competitors.
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Automation Of Routine Tasks: Client database management tools increase efficiency by automating many simple tasks. The best part about customer data management software is that all reports, emails, text messages and forms can be filled automatically. This eliminates a lot of workload off the marketing/sales department staff members.
They can focus their attention on closing leads, follow-ups and resolving client problems. Automation of routine tasks by customer data management systems is sure to save time, money and energy in the long run.
Features of Customer Database Software
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Document Management: Client database software is a unified platform that keeps all vital information in a centralized repository. Document management feature indexes and records all customer interaction, files and written communication with clients in an orderly manner. This ensures that companies have essential information accessible at any time of the day.
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Scheduler and Planner: CRM database software helps managers schedule and plan important meetings with customers. Team members can set up multiple tasks, notes, and events for each client. They can even set reminders for phone calls or follow-ups. Scheduler and planner feature improves the overall operational efficiency along with team collaboration.
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Reports and Analytics: Customer database management software can create sophisticated reports. It has advanced tools that analyze all key metrics and presents them in a graphic visual manner. The availability of real-time client information facilitates better decision making and improves performance.
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Lead Management: Customer data management systems ensure seamless lead generation and management. They keep a record of qualifiable leads and also help to push them through various stages of the sales pipeline. This leads to higher sales and ultimately bigger business revenues.
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Contact Management: Client database management solutions manage a complete repository of contact information. The customer database contains vital fields such as client name, follow-up status, previous purchases, and demographic information. The contact list can be segmented so that marketers can target different sections at a time. The export list can also be exported quickly to any other integrated system.
Keep These In Mind While Purchasing Customer Database Software
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Buy customer data management software from reputed vendors.
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Choose the tools or services based on a company's size and requirements.
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The software should track and record all customer interactions.
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The best customer data management software is marketing-friendly.
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You should be able to build stronger, friendlier customer relationships with the data analysis reports. just a name-sake report is not a strategy.
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Customer data management software ensures better sales control.
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Internal communications between sales and marketing must improve
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Customer intelligence software should help you identify a new audience or niche
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There has to be support for multiple platforms, channels, and touchpoints.
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Choose customer details software with intuitive design and useful features.
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Customer data management software should be easy to install, customize, update, and upgrade. It is wiser to choose the software that suits your current IT architecture.
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The customer data entry software has to reduce manual work and human errors.
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The security of customer data is crucial. Any security breach or attack can ruin your reputation. Choose software with a good backup plan, security, cloud storage, and disaster management.
Customer Database Software Market analysis
The customer database management system market has seen steady growth. The forecast for 2019 to 2025 is also optimistic. The growth of the internet, smartphones, and Big Data is a positive indicator. Analysts predict an increase in sales of information-related software, services, and tools.
Customers are interacting with brands from various devices, like smartphones, tablets, laptops, and desktops. They are also using smart devices powered by intelligent AI systems. Small and large enterprises are investing in information assets and DBMS resources.
The best customer data management software has cutting-edge features. It assures data sharing, integrity, consistency, and superior management. Business managers develop better insights due to superior analytics, and automated tools also reduce information loss and resource wastages.
Moreover, allied fields like security, testing, and analytics have also grown. The experts make the customer data management system more reliable and efficient, with the bloom of new technologies. The service providers can assure better information privacy. They also guarantee a security framework even for Big Data.
The market demand is also for more robust customer database management software. The buyers expect data confidentiality and fraud prevention. They desire business continuity to improve their brand reputation.
Latest trends in Customer Database Management
Modern businesses want to build customer loyalty and increase sales. They aspire for a versatile customer database management system. It should assist in delivering personalized experiences to a customer. The buyers desire refined analytics, 360-degree customer views, and real-time insights.
GPS: Geo-spatial data like zip codes, addresses, and weather reports are vital. They provide critical data and assure personalized customer experience management.
Data autonomy: The best customer data management software assures data autonomy. The business can store, run, and manage its data with complete control.
Data governance: The cutting-edge customer data software ensures data governance. The solution protects critical data privacy, integrity, security, and accessibility.
Hybrid cloud: The customer data management tools and apps are stored on-premises. The hybrid approach allows private cloud infrastructure for sensitive data.
Streaming platforms: Customer intelligence software can come up with a real-time response. It relies on distributed streaming software and a data management platform.
The Industry of Customer Database Management Software
The top players in the DBMS industry are Oracle, IBM, BMC Software, and CA Technologies. Other major companies are Couchbase Server, Microsoft, MongoDB, HP, MetaMatrix, SAP, and Informatica. Good customer data management software choices are Bittrix, Freshsales, Shopify, Zendesk, & CleverTap
Even small businesses have moved away from spreadsheets and documents into high-quality customer data management software. Their choices vary from interactive tools to a comprehensive cloud solution.
The top customer data platform software is standard in the banking, finance, hospitality, healthcare, education, entertainment, and telecom sector. Media, IT firms, and professional services are also reliant on customer DBMS and services.
The global industry delivers both software and applications for customer data analysis. The software ensures encryption, backup, recovery, data scaling, and replication. Whereas, customer-centric applications ensure data management, relationships, and services.
The application of customer database management software targets a specific segment, department, or division of a company. For example, a particular customer profile software helps the marketing and sales personnel. It delivers data-driven profiles, behavior insights, and intelligent details. The managers use it to strategize sales and PR campaigns.
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